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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website.

1. Personable information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment type (we hold no card numbers electronically or otherwise), email address, and phone number. We refer to this information as “Order Information.”

Further to collecting customer information from orders, customer information may also be obtained from email and/or submitted contact forms.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


2. How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Depending on preferences you have selected; provide information or advertising relating to our products or services.
  • Forward your details to our suppliers to fulfil an order.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


3. Sharing your personal information

We share your Personal Information with third parties, these parties are listed below. These third parties help us use the Personal Information for the reasons listed above.


3.1. Third Parties used by Celtic Sustainables

Big Commerce is used to power our online store; you can read more about how Big Commerce uses data here: https://www.bigcommerce.co.uk/privacy/

Google Analytics helps us understand how our customers use the Site--you can read more about how Google uses data here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Mailchimp to distribute our email newsletters to customers that sign up to them. You can read more about how Mailchimp uses your data here: https://mailchimp.com/legal/privacy/

Reviews UK is used to gather reviews from customers that place orders with us. You can read more about how reviews UK uses data here: https://www.reviews.co.uk/front/privacypolicy

We may also share your Personal Information to comply with applicable laws and regulations.


4. Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by changing preferences on these services from the links below:
• Facebook - https://www.facebook.com/settings/?tab=ads
• Google - https://www.google.com/settings/ads/anonymous
• Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a ‘Do Not Track’ signal from your browser.


5. Your rights in regards to GDPR

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident please note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States in order to fulfil contracts with customers.


5.1. Right to Erasure (‘Right to be forgotten’)

Under Article 17 of the GDPR individuals have the right to have their personal data erased. This is not an absolute right and only applies in certain circumstances.

For more information please visit the Information Commissioner’s Office regarding this measure. https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/


6. Data Retention

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


7. Minors

This website is not intended for individuals under the age of 18.


8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


9. Contact Us

For more information about our privacy practices, concerns or a complaint regarding privacy please contact us.