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Deliveries

Delivery Options

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Express Delivery - Typically 1 to 2 working days but usually the next working day if ordered by 12 pm (midday) on a working day (Monday to Friday). 

Economy Delivery - Typically 2 to 4 working days. Most orders are delivered closer to the express delivery time scale where possible.

Free Delivery - Same as the Economy Delivery. Applicable on orders over £100 inc VAT and delivery to postcodes in Zone 1. Products found in the lime and Insulation categories are excluded from this offer.

Saturday or Morning Deliveries - these options are not available online but are available if you Contact Us. There are additional charges for these services.

Some products will have extended delivery times than the selected option during checkout. These products will have their lead times on their respective pages.

Delivery timescales are only an indication and are never guaranteed.

Map provided solely as an indication of zones please use the cart to get clarity on delivery charge. Guide below.

Order Notes

If you want us to try and deliver on a specific day, please use the order notes field during checkout, and we will endeavour to deliver on the stated day where possible. If the requested day is not possible, we will contact you to advise an alternative solution. 

If you have specific information to aid delivery, such as requests to leave an order in a safe place. Please specify in the order notes field. Please note that it's up to the couriers' discretion to follow instructions.

Delivery Prices

Delivery prices vary depending on what you are ordering, how much, and where the delivery address is.

Get an estimated delivery cost before going to checkout.

  1.  Add the item/s you want to your Cart.
  2.  Click the VIEW OR EDIT YOUR CART button on the added to cart overlay or click the Shopping Cart icon in the top right corner.
  3.  You are now in your Shopping Cart. Under the Subtotal, click the ESTIMATE SHIPPING & TAX button.
  4.  Enter your postcode, and your delivery options and costs will be displayed.

Delivery Zones

Zone 1 - Our standard delivery prices cover mainland Wales/England and most of Scotland. Free delivery is available on orders over £100 inc VAT, excluding products found in the lime and insulation categories.

Zone 2 - A range of postcodes in Scotland that are more expensive to ship to with carriers. As a result, we need to charge more to these locations. Free delivery is not available to these addresses in this zone.

Offshore & Northern Ireland - These locations will need a bespoke quote as delivery prices to these locations are heavily variable. Please Contact Us outlining your needs.

International Delivery

We currently do not offer international delivery. Unfortunately, this includes the Republic of Ireland at this moment in time. We are actively looking at this as we fully understand new BREXIT procedures. We will endeavour to offer this again.  

Tracking data

Tracking data, if available, will be emailed to you when we ship the items to you. Some parcel carriers will text a timeslot for delivery. Pallet carriers on economy services will call you to discuss delivery times and days.

Colour Cards

Colour cards are sent free of charge. You can order them from the website like any other product.  

Returns

Please contact us if you want to return an item for any reason. Our standard return period is 30 days. Coloured paint is not eligible for return. Please read our Terms & conditions for more information regarding returns.

Damages and Spillages

Where goods are received damaged, you must notify us within 48 hours. We will require images of the damages. You can send us pictures either by email or WhatsApp. Please Contact Us if you have any damages.