Last updated 17/10/22 17:20 hours
Delivery is typically 2 to 4 working days but could, at times, take up to 7 working days. No expected delays in the service at present. If in doubt, call ahead before placing an order.
We have taken steps to minimise risk associated Coronavirus (COVID19) to both our customers and our Team. As the situation and government advice evolves, we will update this page from time to time.
Our Team working times have changed to protect the Team, and still ensure all orders are delivered. We have implemented a whole load of cool tech and well over half of us are now working from home, especially where staff are carers etc. Following Welsh Government advice, we are continuing to work from home where we can.
As a result of the reduced number of Team Staff and shift pattern in the Cardigan factory there are Service Changes:
- Shop Service: Shop is open on weekdays to customers! Please see our Contact Us page for details.
- Pre-Paid Collections: Pre-paid Click and Collection is available. Simply select this option on check out. A member of the team will call you to let you know when your order is ready to collect and to arrange a mutually convenient collection time. To avoid disappointment, please wait until your collection appointment has been confirmed with a member of the team before travelling. Collections are zero contact and no assistance will be offered to load items onto vehicles. Your collection appointment must be confirmed with a member of our team prior to arrival.
- Telephone Service: With reduced staff availability we may be unable to answer all calls, please leave a voicemail and we shall call you back as soon as possible. Alternatively email us, use the Live Chat or use our Web Contact Form.
- Order Processing and Delivery Service: Orders for our lovely products are still being processed by the Team (wherever they are sitting) and then delivered to the whole of the UK as normal. At present there are no known delivery network issues. However, as we are experiencing high demand we must advise that your delivery window could, at times, be up to 7 working days due to courier driver shortages. Our warehouse teams' working patterns have been substantially altered to minimise contact amongst one another. We are working in two teams in two shifts over a longer working day to make sure we stay safe and get the products to you in good time. Due to this we are no longer able to offer the express service on checkout.
- Stock Availability: We are working with suppliers to keep stocks at the right level and we have already increased some stock levels that we felt appropriate. A small number of items may be unavailable or have longer lead times than otherwise stated, we apologise for any inconvenience caused. Where an item is out of stock we encourage you to pre-order to avoid disappointment.
We apologise if our new Team working patterns cause any inconvenience to you or your order, and we thank you for your patience, support and custom during this unprecedented situation.
Stay safe and keep well,
The Celtic Sustainables Team